Privacy Policy

This Privacy Policy describes how NOC TECHNOLOGY LTD (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from playout.video (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

The Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

"Automatically Collected" Information

When you access our Service or open our emails, we automatically record certain information. This information includes your Internet Protocol address (IP Address), which may be used to identify your session. We also collect information about your unique user ID and device identifiers to help us recognize your device. Your browser type, language settings, and the pages you visit (both referring and exit pages) are recorded to help us improve your experience. We collect information about your platform type and software version to ensure compatibility. Additionally, we gather data about your system type, usage patterns, statistics, and click behavior. This includes tracking the time you spend on pages and when you access our services. All of this information helps us to provide and improve our services.

Information from Third-Party Services

We may obtain information, including personal information, from third-party platforms when you explicitly connect them to our Service (such as YouTube, Twitch, or other streaming platforms). By connecting these services, you authorize us to collect, store, and use such information in accordance with this Privacy Policy. The type and amount of information we receive depends on your privacy settings with these third-party services and their respective privacy policies.

When you log into Playout.video through a third-party service like Google, Facebook, Apple, or LinkedIn, we collect certain information from those platforms to verify your identity. This data might include your email address, username, user ID associated with your account (e.g., Facebook UID), profile picture, any other basic account information you've made public. We may also store your Facebook friends list, LinkedIn connections. This information helps us recommend content or accounts to you and others.

It's important to regularly review and adjust your privacy settings on third-party services connected to us. You can revoke individual service access by visiting their corresponding pages, such as Google, Facebook, or LinkedIn.

If you unlink your third-party account, Playout.video will no longer receive data from that platform. However, you won't be able to access Playout.video through that service anymore.

Remember, we only collect and store information that's necessary for authentication and improving your experience on our platform. Always be mindful of how third-party services interact with other online accounts you use.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

• Identifiers such as basic contact details and certain order and account information
• Commercial information such as order information, shopping information and customer support information
• Internet or other similar network activity, such as Usage Data

Categories of Recipients:

• Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
• Business and marketing partners
• Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

Category of Personal Information

• Identifiers such as basic contact details and certain order and account information
• Commercial information such as records of products or services purchased and shopping information
• Internet or other similar network activity, such as Usage Data

Categories of Recipients

• Business and marketing partners

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

When We Disclose Information

We may share your information in specific circumstances with certain third parties. This includes sharing data with service providers who assist us with web hosting, maintenance, security services, analytics, feature development, and technical operations. These providers are carefully selected and bound by agreements to protect your information.

We may also be required to disclose information to comply with legal obligations, such as responding to court orders or government subpoenas. Additionally, we may share information when necessary to protect against liability or to defend our legal rights.

To protect our rights and the integrity of our platform, we may share information to investigate fraud, defend against claims, protect our service integrity, and ensure user safety. In all cases, we strive to share only the information necessary to accomplish these purposes.

Third-Party Platform Policies

When you connect any account to our Service, you are subject to both our privacy policy and the privacy policies of the corresponding platforms. This includes platforms such as YouTube (governed by Google's Privacy Policy, available at http://www.google.com/policies/privacy), Twitch (governed by Twitch's Privacy Policy), and any other streaming platforms you choose to connect. We encourage you to review each platform's Terms of Use and Privacy Policy to understand how they handle your information.

These third-party platforms maintain their own policies regarding data collection, use, and sharing. While we carefully select our integration partners, we cannot control or guarantee the privacy practices of these platforms. It's important to understand that when you connect these services, your information may be subject to their respective privacy policies in addition to ours.

Data Security

We implement comprehensive security measures to protect your information. Our approach includes using secure technology and encryption methods to safeguard data transmission and storage. We maintain strict privacy protection controls and limit employee access to ensure your information is only accessible to authorized personnel. Our systems are hosted in secure servers and environments, and we conduct regular security assessments to identify and address potential vulnerabilities.

While we implement these safeguards to protect your information, it's important to note that no Internet transmission is completely secure. Any data you transmit to us is at your own risk, and we cannot guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Account Data Deletion

Should you wish to remove your data from our platform, you can request complete account deletion by emailing us at [email protected]. Please understand that this action is irreversible and will permanently remove all data associated with your account. After processing your deletion request, we will remove your personal information from our active databases, though some information may remain in our archives for legal or legitimate business purposes.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Available Rights

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

How to Exercise Your Rights

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

Important Notes

• We will not discriminate against you for exercising any of these rights.
• We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request.
• In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

Response Timeframe

We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States and the United Kingdom. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact Information

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at [email protected] or contact us at 20-22 Wenlock Road, London, N1 7GU, United Kingdom.